FAQs

We will always ensure that you receive the maximum discount possible at CBD Mall, regardless of what sale we're running. For example, if we're running a 30% OFF sale, but you have a coupon for 40% OFF, we'll honor the coupon.

In the example above, however, you cannot stack coupons. So, if you have an additional 40% OFF coupon, you cannot add it to the 30% OFF sale for 70% OFF. Have fun shopping!

Whenever you wish to cancel an order, please contact us at (305) 676-6838 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here. 

Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.

Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).  

For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them. 

You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed. 

Returns

Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days. 

No refunds on any vaping products.   

Here is the link to your account page where you can manage all of your subscriptions. Click on "Subscriptions" on the left-hand menu, about halfway down. You can cancel any subscription at any time, but you can also resubscribe, or subscribe to new products, at any time. Just find the subscription you wish to discontinue and click "cancel."

Signing up for our Rewards Program is simple! If you already have an account with us, you're automatically enrolled. If not, just create an account on Diamond CBD, and you're all set—no additional steps necessary.

You can use your points to redeem gift cards and other products, or you can save your points to redeem for more significant rewards later on. Rewards start at just 2,500 points.

You can earn reward points in a few different ways. Creating an account on CBD Mall immediately gives you 50 points. You'll also earn 10 points for every dollar you spend in the store, and referring friends who spend over $50 on their first order will net you 2,500 points!

Throughout the entire life cycle of our cannabinoids and supplements, CBD Mall carefully supervises everything from seed to sale, ensuring quality. That's our CBD Mall guarantee of safety and transparency.

Our lab reports are available here.

In our store, we prioritize the safety and quality of our products. In our store, we only sell hand-selected, non-GMO, organically-grown hemp products. In order to ensure that our cannabinoids and supplements are pure and potent, independent labs have thoroughly tested them. In order to ensure the utmost quality, safety, and purity, our third-party partners test everything.

Here is a link to all our lab reports.

Using your vape is simple as can be! Simply:

• Press the button 5 times to turn your device on.
• Press and hold the button as you inhale.
• Press the button 5 times to turn your device off.

Your order status provides details about any purchase you've made with us. Here's a concise explanation of what each status indicates:

• Needs Manual Review: Your order has been flagged for security concerns and is being reviewed manually by one of our representatives to ensure everything is correct. This process typically takes a few hours, rarely extending beyond 1 business day.
• Ready to Ship: Your order has been confirmed and accepted; we're now preparing your items and will ship them to you soon!
• Pending Shipment: Your order has been processed, packed, and is awaiting pickup by our shipping partner.
• Partially Shipped: A portion of your order has been dispatched and is on its way to you. Some products might arrive separately and at different times.
• Completed: Your order has been processed, shipped, and is on its way. You will receive a tracking number and can expect your package shortly!
• Needs Payment: Your order has been received, but payment is pending. This status often relates to a subscription product with a failed payment. Please update your payment information.
• Canceled: Either you or our team has canceled the order. You will not be charged, and the order won't be fulfilled. If you did not cancel the order, contact our customer support team.

Your order has been received, but we're waiting for payment to complete the fulfillment process. This often happens with product subscriptions due to a failed payment. You might need to update your credit or debit card before we can process and dispatch your order.

To update your subscription payment method:

1. Navigate to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you'd like to modify.
3. Click the edit icon next to "Payment Details."
4. Choose an existing payment method or add a new card.
   • If selecting an existing method, click on it and save the changes.
   • If adding a new payment method, enter the required information and save your changes.

Your order has been flagged for security reasons and is undergoing a manual review by one of our representatives. Once we confirm that your order is legitimate and you are over 21 years old, it will be approved and shipped.

If our team needs additional details to verify your account, they may contact you directly via phone call. This generally happens for first-time customers. Once your information is verified, you're set for future orders. This verification process helps safeguard both new and existing customers from fraud, scams, or theft. Age verification is mandated by federal regulations.

If we confirm that your order is legitimate and you're of legal age to purchase our products, your order will proceed. However, if it's determined to be fraudulent, you are underage, or we're unable to reach you after multiple attempts, the order will be canceled.

This review usually takes just a few hours, rarely exceeding 1 business day. No other action is required from you—just sit tight!

We run sales and promotions constantly, so be sure to check back often.

Our company only accepts its own coupons. Third-party coupons are not accepted.

Before final payment, the coupon code is entered and applied. Coupons cannot be applied after a payment has been made, so please be careful when entering codes.

No, customers may not stack any or all of the above coupons, promotions, or discounts.

This will depend on the promotion. Many of our coupons are both time-sensitive and one-time-use, but there may be exceptions. Unless otherwise specified, your coupon will expire and can only be used once. More information about specific coupons can be found on our website or by contacting customer service.

If you have an expired discount code, please contact customer service. We offer new discounts every week. Keep an eye out for future discounts! If you're experiencing problems using a discount code, please contact us.